Rights preserved
We do not offer an additional voluntary money-back guarantee. This does not remove withdrawal, refund or other mandatory rights under applicable law, or Paddle's channels and rules. Commercial purchases are not currently open.
How to request
Send your request to info@maestroapp.site or, once you have a purchase, use the application's billing area and Paddle's channels. Include the purchase reference and reason, without your full card number or password. In Brazil, withdrawal may also be exercised through the tool used to contract. Mandatory rights are not conditional on using email only.
Technical failure and compensation
A technical failure may result in credit compensation linked to the affected usage. This differs from returning a payment to its original method. Compensation credits do not replace a cash refund when one is mandatory. A dispute through your payment provider is also a separate procedure.
Paddle
When purchases are enabled, requests processed by Paddle will also follow its refund policy and support channels, without reducing more favorable legal rights. Assessment depends on the purchase and grounds given; we promise neither automatic approval nor a timeframe that has not been established.